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Video Podcast
Shop Owner Roundtable 2024 Replay Featuring Peter Cooper, Director of Operations at Merck’s Truck & Trailer
Join Fullbay’s CEO, Patrick McKittrick, and COO, Chris O'Brien, as they sit down with Peter Cooper for the first Shop Owner Roundtable of 2024. In this insightful conversation, Peter shares real-world strategies that have fueled success across multiple shop locations. Whether you're a shop owner, manager, or industry professional, this episode is packed with actionable takeaways to help you elevate your operations.
You’ll Learn:
- Optimizing Technician Efficiency
How to motivate your techs, track performance, and implement a hybrid pay scale that drives results.
- Smart, Scalable Marketing
Proven methods like geo-targeting, local partnerships, and loyalty-building strategies to grow your shop.
- Recruiting & Retaining Top Talent
Insights into creating a positive shop culture that attracts and keeps the best technicians.
Don’t miss this opportunity to learn what’s working right now in successful shops—and how you can apply it to yours.
Watch the replay now and start building a stronger, smarter shop.
Trust the Data: Staying Ahead in a Changing Industry
Featuring Peter Cooper – Former Director of Operations, Merck’s Truck & Trailer
Running a heavy-duty repair shop is no small feat—and with the rapid evolution of the commercial vehicle aftermarket, staying competitive means staying informed.
In this episode, Peter dives into why relying on gut instinct is no longer enough. With the rise of ADAS and EV technologies, data-driven decision-making is essential for shop owners who want to thrive, not just survive.
You’ll learn:
- The key business metrics every shop should monitor
- Emerging trends in commercial vehicle repair and technology
- How smarter inspections and preventative maintenance can boost efficiency
- Ways to leverage your shop management platform for faster turnaround times and increased profitability
Understand what it takes to stay ahead of the curve—and why trusting the data is critical to the future of your operation.
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